Contact our team
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns, or general feedback. Reach out any time via live chat, email or phone for quick, practical help. We can guide you through registration, deposits and withdrawals, document verification, or troubleshoot site access on desktop and mobile. Contact options are available for Canadian players across time zones.
| Department | Contact |
|---|---|
| Customer support | [email protected] - Live chat 24/7; email replies usually within 1 hour for account, KYC and technical help. |
| General enquiries | [email protected] - General enquiries, billing and corporate requests; Mon-Fri responses same day. |
| Affiliate enquiries | [email protected] - Affiliate programme questions and sign-ups; replies within 48 hours. |
| Phone | +1 416 583 7429 - Live phone support; English and French available. |
| Working hours | 24/7 - Certain email responses and specialist teams operate Mon-Fri, 09:00-18:00 ET. |
Email assistance
Email is the preferred way to contact us for detailed requests, account issues, or when you need to send documents or explanations. Please email [email protected] and include a clear subject line plus up-to-date contact details and your account ID to avoid delays. We aim to respond promptly and this helps our team handle your case efficiently.
Contact Form
Response Time
Need help? Our support team aims to reply to most inquiries within one business day. Simple questions are often resolved in a few hours, while more complex requests such as account investigations or KYC checks can take longer depending on the issue and documentation required. We’ll keep you updated on progress and provide an estimated timeline when needed.
Feedback
We'd love your feedback, suggestions, or ideas to improve the site. Please use our live chat, the feedback form, or email [email protected]. All messages are reviewed carefully by our team and used to refine features, promotions, and the overall user experience so we can make the site easier and more enjoyable for Canadian players.