Responsible Gambling
Kosmonaut is committed to safer gambling and player protection. We want every account to remain a form of controlled entertainment, so we provide clear tools and support to help you manage play safely. If you ever feel your gambling is becoming a problem, we encourage you to use the controls below or contact our support team for assistance.
Player protection principles
We base our approach on clear, practical protections: prevention, control and timely support. We aim to make limits easy to set, provide transparent information about account activity, and respond quickly when a player asks for help or wants to restrict access.
Activity-control tools
Players can access a suite of controls from their account dashboard. These tools are designed so you can act immediately if you want to reduce or pause play.
- Deposit limits - set daily, weekly or monthly caps to control how much you add to your account.
- Loss limits - choose a maximum loss over a selected period to help contain spending.
- Session limits - set maximum session length or automatic log-out after a set time.
- Cool-off periods - short breaks from play that typically last from 24 hours to several weeks.
Deposit limits
Deposit limits are a simple first line of defence. You can change limits in your profile at any time, but increases may be subject to a waiting period. Decreases take effect immediately. If you need help setting or enforcing limits, contact support.
Loss limits
Loss limits let you cap net losses for a chosen timeframe. These are separate from deposit limits and can help you stick to a budget. We recommend choosing conservative limits that reflect your disposable income.
Time limits and account breaks
Use time controls to avoid long sessions. Options include automatic session cut-offs, daily play limits and temporary account locks for a defined period. Time-outs are available immediately and are useful when you want a short break.
Self-exclusion
If you need a longer pause, self-exclusion blocks access to your account for an agreed period, from several months up to a year or more. During self-exclusion we stop marketing contact and, where applicable, block all logins and deposits. Contact support to start the process and for details on how long the exclusion will last.
Signs of problematic behaviour
Warning signs can include chasing losses, increasing deposit amounts, borrowing to play, neglecting work or family, and feeling unable to stop. If you notice these changes in yourself or someone close to you, consider using limits or self-exclusion and seek support.
Practical tips to stay in control
- Set strict deposit and loss limits before you play.
- Use session timers and take regular breaks.
- Keep gambling within a set entertainment budget.
- Avoid gambling when stressed, tired or under the influence.
- Talk with friends, family or support services if you’re worried.
Professional help and support organisations
If you need professional help, reach out to provincial helplines, Gamblers Anonymous or other accredited counselling services in Canada. For immediate assistance with account restrictions or self-exclusion, contact our support team and we will guide you through the available options.