User Terms and Conditions

These Terms and Conditions set out the rules that apply when you use Kosmonaut’s online casino and related services. They explain the relationship between us and our users, what we expect from account holders, and the basic operational rules that govern play, deposits, withdrawals, promotions, and dispute handling. By using our site you agree to follow these terms and any additional rules published for specific games or promotions.

Account responsibilities

You are responsible for keeping your account details accurate and up to date. Only one account is permitted per person, household, or device unless we explicitly agree otherwise. Protect your login credentials and do not share them. If you suspect unauthorised access or a security breach, contact support immediately. We may suspend or close accounts where we suspect fraud, collusion, multiple account abuse, or other breaches of these terms.

Eligibility requirements

To register and play you must be of legal gambling age in your province or territory (commonly 19 in Canada) and meet any other eligibility criteria set out on the site. We do not accept players from restricted jurisdictions listed in our full terms. By creating an account you confirm that you meet eligibility requirements and that you will comply with all local laws that apply to you.

Acceptable platform use

Use our services for lawful, intended purposes only. Prohibited activity includes but is not limited to: advantage play that abuses bonuses, money laundering, chargebacks intended to reverse legitimate bets, and actions designed to manipulate game outcomes or promotional mechanics. We reserve the right to investigate suspicious activity and to withhold funds or restrict accounts where misuse is suspected.

General bonus and promotion rules

All bonuses, free spins, and promotions are subject to specific terms that appear with each offer. Common conditions include wagering requirements, contribution percentages by game type, maximum bet limits while a bonus is active, and expiry dates. Only one promotion may be active on an account when stated in the offer terms. We may require identity and payment verification before releasing bonus winnings or processing withdrawals related to promotional activity.

Deposits and withdrawals

Deposits must be made using approved payment methods and are subject to the limits and conditions shown in the cashier. Withdrawal requests may require account verification, supporting documents, and may be subject to limits and security checks. Processing times vary by method. We may delay, suspend, or refuse transactions where required by law, to complete security checks, or to investigate suspected breaches of these terms.

Dispute resolution

If you have a dispute, please contact our support team so we can review the matter. We aim to resolve issues promptly and fairly. If a resolution cannot be reached informally, we may offer escalation to an internal review. Where available, independent complaint channels may be listed on our site. Any action taken by us will be in accordance with these terms and applicable law.

Updates to terms and conditions

We may update these terms from time to time. When changes are made we will publish the revised terms on the site and, where appropriate, notify account holders. Continued use of the platform after notice of changes constitutes acceptance of the updated terms. It is your responsibility to review the terms periodically.