User Privacy Policy
At Kosmonaut we respect your privacy and take care to protect the personal information you entrust to us. This page explains what information we collect when you use our site, how we use and store it, who we may share it with, and the choices available to Canadian users. We aim to be clear about how we handle data related to accounts, payments, play activity, and verification documents.
Types of data we collect
Personal data
When you create an account we collect identity details such as your full name, date of birth, address, phone number, email address, and any documents provided for verification (for example, government ID or utility bills). We may also collect KYC information where required to process withdrawals and prevent fraud.
Technical data
We collect device and connection information, such as IP address, browser type, operating system, device identifiers, and basic location data inferred from IP for security and legal compliance. We also log timestamps and session details to help maintain account security and site performance.
Transactional and activity data
We retain records of deposits, withdrawals, game activity, bets placed, bonuses used, account balance changes, and communication history with support. Payment details are processed by third-party payment providers; we store only the minimum information needed to complete transactions and to comply with financial record obligations.
How we use your information
We use your data to operate your account, verify identity, process payments, prevent fraud, ensure responsible gaming, and comply with legal obligations. We also use anonymized or aggregated data for site analytics, improving services, and to detect and prevent abusive behaviour. We do not sell personal information to third parties for marketing.
Data protection practices
We use industry-standard technical and organizational measures to protect data, including encrypted connections (HTTPS), access controls, and secure storage. Access to personal data is limited to authorized staff and service providers who need it to perform their roles. We train our teams on data handling and regularly review security practices.
Cookies and tracking technologies
We use cookies and similar technologies to enable basic site functions, remember preferences, and support analytics and fraud prevention. Some cookies are essential for account security. You can manage cookie settings through your browser, but disabling certain cookies may affect site functionality. Third-party analytics and advertising partners may set their own cookies; consult their privacy pages for details.
User rights
Canadian users have the right to access, correct, or request deletion of their personal data, subject to legal and operational limits. You may also withdraw consent to specific processing activities where applicable. If you have a privacy concern you can request copies of your data or ask for corrections.
Access, correction and deletion
To exercise your rights contact us at [email protected]. We will verify your identity before responding. Some information may be retained where required for fraud prevention, tax, legal reporting, or to complete pending transactions.
Information sharing and third parties
We share data with payment processors, identity verification services, fraud-prevention partners, analytics providers, and other service providers who process data on our behalf. We may also disclose data in response to lawful requests from courts or authorities. All partners are contractually required to protect your information.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on the site and communicated through your account where appropriate. Check this page regularly for the latest information.