Responsible Gaming

We take player safety seriously and provide clear controls to help you play within your limits. As part of Kosmonaut Responsible Gambling, we aim to make tools and guidance easy to find and use. Account settings let you set limits, pause play, or exclude yourself. Help and external support contacts are available for anyone who needs them. The following page outlines our approach, the practical tools you can enable, signs to watch for, and steps to get help if gambling stops being fun or starts to cause problems.

Player protection principles

Clear rules. Account-level controls. Privacy of personal data. We prioritise preventing harm and promoting responsible choices. Limits and exclusions are available to all accounts. Actions are reversible only through the proper channels and within the stated timeframes in the account settings.

Tools to manage your play

Multiple settings let you control spend and time on the site. Use these tools any time from your profile or contact support for assistance.

Deposit limits

Set daily, weekly or monthly deposit limits. Limits apply immediately after selection and remain active until you change them. Limits help control spending and are recommended for regular play.

Loss limits

Cap the amount you can lose over a chosen period. Loss limits pause betting once the threshold is reached. They are useful for keeping activity predictable and within your budget.

Time limits and session controls

Choose session length limits or set reminders to take breaks. Session controls log you out or warn you once time limits are hit. Short breaks can help maintain perspective on play.

Self-exclusion

Request temporary or long-term self-exclusion through account settings or support. Self-exclusion blocks access and stops promotional contact. Reinstatement follows the stated procedures and waiting periods.

Recognising signs of problematic behaviour

Changes to sleep, work or relationships, chasing losses, borrowing to fund play, or hiding activity are common indicators. Frequent anxiety about play, inability to stick to limits, or betting more than intended are warning signs. If these appear, consider activating limits or self-exclusion and seek external support.

Guidance for staying in control

Set clear budgets and stick to deposit and loss limits. Use time-outs when needed. Avoid gambling under stress, when using substances, or when finances are strained. Treat play as entertainment, not a way to solve money problems.

Professional help and support organisations

If you need help, contact provincial problem gambling helplines, Gamblers Anonymous, or local counselling services. Search for your provincial support centre or helpline for immediate assistance. For account actions or questions about Kosmonaut Responsible Gambling tools, contact [email protected].