User Privacy Policy
Welcome to Kosmonaut’s Privacy Policy. This page explains how we collect, use and protect user data when you register, play or make transactions on our site. It covers what personal, technical and transactional information we gather, how that information is processed, and the choices available to you. The policy applies to Canadian players and explains how to access, correct or delete your data, how cookies are used, and how to contact us about privacy questions. Reading this page helps you manage your account data and privacy settings.
Types of data collected
We collect three main categories of information to operate the casino and provide services.
Personal data
Includes name, date of birth, email, phone, address and identity documents when required for verification. Used for account setup, verification and communications.
Technical data
Includes IP address, device type, browser, operating system, connection logs and site activity. Used for security, troubleshooting and site performance.
Transactional data
Includes deposit and withdrawal records, payment method details, bet and game history, and bonus activity. Used for payments, accounting and resolving disputes.
How information is used
Data is processed to provide account services, complete payments, verify identity, prevent fraud and comply with legal obligations. Information supports customer support, dispute resolution and required checks prior to withdrawals. Limited use is made for lawful analytics and site maintenance. We avoid using personal data for direct marketing unless you opt in or consent.
Data protection and security practices
Security measures include encrypted transmission via TLS/HTTPS, access controls and secure storage of data. Identity documents may be requested for KYC and compliance before withdrawals. Retention follows legal requirements and business needs; data is deleted or anonymized when no longer required. We do not publish account details or share credentials publicly.
Cookies and tracking technologies
Cookies, local storage and similar technologies are used to remember preferences, keep you logged in, and measure site performance. Third-party analytics and advertising providers may set cookies. You can manage or block cookies through your browser settings, but some features may be limited if cookies are disabled.
User rights regarding their data
Access
Request a copy of the personal data we hold by contacting support. We will provide the information where legally permitted.
Correction
Update incorrect or incomplete details in your account profile or by contacting [email protected].
Deletion
Request account closure and deletion where permitted. Some data may be retained for legal, tax or fraud‑prevention reasons.
Data sharing and third parties
We share data with service providers that perform payment processing, identity verification, game delivery and analytics on our behalf. Data may be disclosed to comply with legal requests from authorities or to protect legal rights. Game providers receive transactional data necessary for game operation and fairness checks. Transfers are limited to the purpose required and governed by contractual safeguards.
Updates to this privacy policy
Policy changes are published on the site and may be communicated via your account. Continued use after an update constitutes acceptance. Check this page periodically for the current terms and effective date.